The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:

undertaking pre-operational checks&vehicle handling procedures

implementing responses to changing road conditions

applying knowledge of relevant legislation and workplace procedures

applying customer service skills in accordance with industry requirements and organisational procedures

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant road rules, regulations, permit and licence requirements of the relevant state/territory road traffic authority

Relevant OH&S and environmental procedures and regulations

Relevant state and territory regulations and procedures in relation to bus stops

Coach/bus controls, instruments and indicators and their use

Coach/bus handling procedures

Workplace driving and operational instructions

Driving hazards and related defensive driving techniques

Procedures to be followed in the event of a driving emergency

Engine power management and safe driving strategies

Efficient driving techniques

Pre-operational checks carried out on coaches/buses and related action

Differences between transmission types

Map reading and road navigation techniques

Factors which may cause traffic delays and diversions and related action that can be taken by a driver

Principles of stress management when driving a vehicle

Causes and effects of fatigue on drivers

Factors which increase fatigue-related accidents

Fatigue management strategies including on-road techniques

Lifestyles which promote the effective long-term management of fatigue

Required skills:

Communicate effectively with others when driving a commercial coach or bus

Read and interpret instructions, procedures, information and signs relevant to the operation of a commercial coach or bus

Interpret and follow operational instructions and prioritise work

Complete documentation related to the operation of a commercial coach or bus

Operate electronic communication equipment to required protocol including on-board intercom and communications equipment

Work collaboratively with others when operating a commercial coach or bus

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems, faults or malfunctions that may arise when operating a commercial coach or bus in accordance with workplace procedures

Implement contingency plans for unexpected events that may occur when operating a commercial coach or bus

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the operation of a commercial coach or bus

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Apply fatigue management knowledge and techniques

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Monitor performance of coach or bus and its equipment and take appropriate action where required

Service coach or bus and its equipment in terms of maintenance schedule and standard operating procedures

Check and replenish fluids and carry out lubrication processes in the course of work activities

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Type of vehicle includes:

all coaches and buses relevant to specific licence classifications

Operate a passenger coach/bus may be carried out in typical road transport situations pertaining to a coach/bus, including:

operations conducted at day or night

typical weather conditions

on the open road

on a private road

while at a depot, base or warehouse

while at a client's workplace or work site

kerb side bus stops

within shopping centres

within railway complexes

within tourist attractions car parks

Special needs may include:

temporarily physically impaired persons

visually and hearing impaired persons

mentally impaired persons

frail and elderly persons

school children

Bus/coach associated equipment may include:

ticket machines

electronic doors

manual doors

toilet units

Vehicle handling procedures may include:

starting a vehicle

steering and manoeuvring a vehicle

accelerating and braking

positioning and stopping a vehicle

reversing a vehicle

operating vehicle controls, instruments and indicators

operating door opening and closing equipment

using defensive driving techniques

managing engine performance

Pre-operational checks may include:

exterior vehicle checks

internal vehicle checks

checking and topping up of fluid levels

checks of tyre pressures

checks of operation of vehicle lights and indicators

checks of brakes

microphone operational

equipment such as jack, wheel brace, spare tyre

trailers such as jockey wheel, coupling of trailer

Minor routine repairs may include:

replacement of blown globes in vehicle lights

replacement of broken fan belt

replacement of blown fuse

replacement of door mirrors

repairs to rear tail-light lens

changing of tyres

repair of tyre punctures

replacement of broken coolant hose

Driving hazards may include (examples only):

wet and iced roads

oil on road

animals and objects on road

fire in vehicle

leaking fuel

faulty brakes

parked vehicles on the road

faulty steering mechanism on vehicle

pedestrians crossing the road

flooded sections of road

windy sections of road

foggy conditions

Factors that can cause traffic delays and diversions may include (examples only):

traffic accidents

flooded sections of road

road damage

bridge/tunnel damage

road works

building construction

emergency situations such as bushfires, building fires, etc.

road closures for special events such as marches, parades, sporting events, etc.

holiday traffic

road closures for utility works such as electricity, water, sewerage, telecommunications, gas, etc.

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Documentation/records may include:

state/territory coach/bus driving licence requirements

state/territory road rules

workplace driving instructions and procedures

coach/bus manufacturers instructions, specifications and recommended driving procedures, including pre-operational checks of coach/bus

emergency procedures

vehicle log book or record book (where required)

Applicable procedures and codes may include:

relevant state/territory roads and traffic authority driving regulations and licence requirements pertaining to coaches/buses

relevant state/territory road rules

relevant state/territory OH&S legislation

relevant state/territory fatigue management regulations

relevant state/territory environmental protection legislation